Special Offers

Hotel Lobby - Grand Experience Package
Grand Experience Package
From HKD 2,188* for a Grand Deluxe King Room, you can receive HKD/MOP 600 Hyatt dollars rebate on the hotel’s restaurants and spa, ferry tickets plus more.


SPA

Spa Treatment Room - Isala Spa, Macau
Isala Spa, Macau
Isala Spa offers a glimpse into the Old World with the gentle touch of New World luxury.
 

Check-In / Check-Out

Check-In Time: 3:00 PM
Check-Out Time: 11:00 AM

Also See

Room Amenities
Room Service
Fitness Center
Pool

Guest Services

Language
Macau’s official languages are Chinese, English and Portuguese, with many business people communicating in English. Cantonese is the predominant Chinese dialect spoken, although there is an increasing use of Mandarin (Putonghua).

Identification
Residents of Macau are required to carry an identity card. Visitors are advised to carry photo identification, such as a passport or driving license. Police advise that people hiring cars should always carry their valid driving license and passport.

Safety and security
While Macau is considered a safe city, both at night and during the day, we suggest that visitors protect themselves from pickpockets and carry as little cash as possible. Credit cards are widely accepted. We encourage the use of the hotel’s safety deposit boxes to store valuables.

Water
All water direct from the government mains in Macau meets United Nations World Health Organisation standards. Bottled water is, however, recommended for drinking and is widely available for purchase.

Electricity Supply
Macau uses 220-volt electricity. An adapter is provided in every guestroom and the hotel can also provide transformers for guests with 110-volt electrical appliances.

Tipping
Most restaurants add a 10% service charge, while those with a license to serve alcohol also add a 5% government tax; tipping is voluntary.

Currency
The currency unit is the Macau dollar (MOP), with the Hong Kong dollar (HKD) accepted widely. Notes are issued in denominations of MOP 1,000, MOP 500, MOP 100, MOP 50, MOP 20 and MOP 10. Currency can be changed at banks, hotels or money-changers, although banks usually offer the best exchange rate. There are no restrictions on currencies brought into or taken out of Macau. Both the MOP and the HKD are linked to the US dollar.

Banks
Opening hours vary but are generally from 9:00am to 5:00pm on weekdays, with banks closed on Saturdays, Sundays and public holidays. 

Climate
Subtropical range between average 12°C and 19°C in the winter and 23°C and 32°C in the summer. Humidity can reach as high as 86% or more between late May and mid-September. The typhoon season is from July to September. Macau has an efficient early warning system for typhoons and, provided visitors stay indoors when the signals go up, there is no danger. Planes may, however, be delayed or diverted.

For more information, please contact the Concierge at +853 8868 1234 or e-mail macau.grand@hyatt.com.